Clients are more likely to give you a referral if they are impressed by the standards and quality of your client service.
Check that everyone has mastered the basics:
- being accessible,
- accurate,
- fair,
- fast,
- empathetic and
- reliable - for every client in every encounter.
Plus here are nine easy ways to improve your client services
The quality and value of the relationship is key to clients making referral recommendations.
The above diagram shows what is most likely to be important to your clients. Note that 'price' and 'cost' aren't usually the priority.